Working Experience

Head of IT Service Management

Aioi Nissay Dowa Insurance Europe

Dates Employed Dec 2016 – Current

Location Munich

Develope Group IT Service Management Strategy across Europe Business.
Implementation of a Cloud Strategy for IT and Business.

Global Service Delivery Manager

Konica Minolta Business Solutions Europe GmbH

Dates Employed Jan 2014 – Nov 2016

Employment Duration 2 yrs 11mo.

Location Hannover

Pre Sales SDM for RFPs
Global Service Desk Project- Governance Team Leader
Continuous Service Improvement
Availability & Capacity Management


Total Duration 11 yrs

Global IT Service Operation Process Manager

Dates Employed Jun 2012 – Dec 2013

Employment Duration 1 yr 7 mo.

Location Düsseldorf

Global Network Service Delivery Manager

Dates Employed Mar 2010 – May 2012

Employment Duration 2 yrs 3 mo.

Location Düsseldorf

Sourcing-Project leader for Cross Functional Processes

Dates Employed Nov 2008 – Feb 2010

Employment Duration 1 yr 4 mo.

Location Düsseldorf

CNS Resource Manager WEU-LA GSC Projects Network & Security

Dates Employed May 2008 – Oct 2008

Employment Duration 6 mo.

Location Düsseldorf

IT Methods & Quality Management

Dates Employed Jul 2007 – Apr 2008

Employment Duration 10 mo.

Location Düsseldorf

Regional Network Administrator Mexico, Central America & Caribbean

Dates Employed Jan 2003 – Jun 2007

Employment Duration 4 yrs 6 mo.

Location Mexico City Area, Mexico

IT Coordinator Mexico


Dates Employed Nov 2000 – Aug 2002

Employment Duration 1 yr 10 mo.

Location Mexico City Area, Mexico

NOC Coordinator

Vitacom Corporation

Dates Employed Feb 1998 – Oct 2000

Employment Duration 2 yrs 9 mo.

Location Mexico City Area, Mexico

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